Dhaka96 Privacy Policy — Your Data, Our Responsibility

This page clearly explains how your personal information is collected, stored, and protected on dhaka96. We believe your privacy is a fundamental right.

Last Updated: 1 January 2026
Security Standards
Data EncryptionSSL/TLS
Third-Party SharingZero
Data Deletion FeatureComplete
Payment Data SecurityPCI DSS
User ControlsMaximum

How dhaka96 Protects Your Data

Six core pillars of our Privacy Policy that keep your data safe

Minimal Data Collection

Dhaka96 only collects information that is genuinely necessary to provide its services. No unnecessary personal data is gathered.

End-to-End Encryption

All your data is encrypted via SSL/TLS protocol, ensuring protection both in transit and at rest.

No Third-Party Sharing

Your personal data is never sold or shared with advertisers or third parties. Your data belongs to you alone.

Your Data, Your Control

View, update, or permanently delete your data at any time. dhaka96 places the highest priority on user data control.

Secure Payment Information

Your bKash, Nagad, or bank account details are not stored directly on our servers. We comply with PCI DSS standards.

Immediate Breach Notification

In the event of a security breach, we will notify affected users within 72 hours and take immediate action.

dhaka96.appWelcome to dhaka96's Privacy Policy. This policy explains how dhaka96 collects, uses, and protects your personal information. By using our platform, you agree to this Privacy Policy. If you have any questions, support@dhaka96.appto get in touch.

1 Introduction & Scope

Dhaka96 is a trusted online entertainment platform offering Sports Betting, lottery, and gaming services to users in Bangladesh. We treat privacy not merely as a legal obligation, but as a fundamental responsibility to our users.

This Privacy Policy applies to the following:

  • Users of the dhaka96 website (dhaka96.app)
  • Users of the dhaka96 mobile application
  • Both registered members and guest visitors
  • Anyone who contacts dhaka96

This Privacy Policy is to be read alongside dhaka96's Terms & Conditions Both documents apply to your use of dhaka96.

2 What Information We Collect

Dhaka96 collects various types of data in order to provide its services. We always follow a "minimal data" principle — meaning only the information that is strictly necessary is collected.

Data Type Example Reason for Collection
Identity Information Name, date of birth, national ID number Age Verification & KYC
Contact Information Mobile number, email address Account Communication & Security
Financial Information Payment method, transaction history Payment Processing
Technical Information IP Address, Device Information, Browser Security & Fraud Prevention
Usage Data Login time, betting history, preferences Service Improvement & Personalization
Cookie Data Session cookies, preference cookies Improving User Experience

2.1 How We Collect Information

We collect data in the following ways:

  • Direct Collection: Via the registration form, KYC verification, and support contact.
  • Automatically Collected: Through website browsing, app usage, and cookies.
  • From Third Parties: Via payment processors and identity verification agencies.

3 How Your Information Is Used

Dhaka96 uses your information only for specific, legitimate purposes. We never use your data for unrelated reasons.

3.1 Service Delivery & Operations

  • Creating & Managing Your Account
  • Processing Betting & Gaming Transactions
  • Processing Deposits & Withdrawals
  • Customer Service & Issue Resolution
  • Managing Bonuses & Promotions

3.2 Security & Compliance

  • Preventing fraud and money laundering
  • Age Verification & KYC Completion
  • Ensuring Account Security
  • Meeting Legal Obligations

3.3 Service Improvement

  • Improving Platform Performance
  • Developing New Features & Services
  • Personalizing the User Experience
  • Conducting Analytics & Research

Important: dhaka96 never sells or rents your personal information to third parties for advertising purposes.

4 Data Retention & Deletion

Dhaka96 stores your data on secure servers. We follow a clear and defined policy when it comes to data retention.

4.1 Retention Period

Data Type Retention Period
Account Information For the duration of active account + 5 years
Financial Transaction Records 7 years (legal requirement)
KYC Documents 5 years after account closure
Customer Support Records 3 Years
Cookies & Session Data At end of session or after a maximum of 1 year

4.2 Data Deletion Request

When the retention period expires, or upon your request, dhaka96 will securely delete your data. However, certain information may need to be retained for a specified period due to legal obligations. To request data deletion, support@dhaka96.appSend us an email.

Our servers are located in Bangladesh and the Asia-Pacific region. All data transfers are carried out through encrypted channels.

5 Cookies Policy

Dhaka96 uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

  • Essential Cookies: Essential for maintaining login sessions and ensuring the platform functions correctly.
  • Performance Cookies: Helps analyze website speed and performance.
  • Preference Cookies: Remembers your language and theme preferences.
  • Security Cookies: Used to detect and identify fraudulent activity.

5.2 Cookie Controls

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent certain parts of the website from functioning properly.

6 Sharing Information with Third Parties

Dhaka96 does not sell your data. However, limited information may be shared with trusted partners as necessary to deliver our services.

6.1 When Data Is Shared

  • Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket receive only the minimum information required to process transactions.
  • Identity Verification Agency: Information is shared with an authorized verifier to complete the KYC process.
  • Legal Authorities: Information may be disclosed in compliance with court orders or government investigations as required by law.
  • Security Agencies: Data may be shared with regulatory authorities to prevent fraud and money laundering.

All third-party partners are contractually bound to uphold dhaka96's privacy standards. They may not use your information beyond the scope of our instructions.

7 Your Privacy Rights

Every dhaka96 user has full control over their own data. Here's a summary of your rights:

Right to Access

You can view the information we hold about you at any time.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

Unless required by law, you can request the complete deletion of your data.

Right to Restrict Processing

You may request that we limit the processing of your data under certain circumstances.

Data Portability

You have the right to export your data in a machine-readable format.

Right to Object

You may opt out of marketing communications or object to specific data processing activities.

To exercise these rights support@dhaka96.appSend us an email. We will respond within 30 days.

8 Protection of Minors' Data

Dhaka96 strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

  • Age verification is mandatory at the time of registration.
  • National ID or birth registration certificate is verified as part of the KYC process.
  • If a minor is found to have created an account, that account will be immediately closed and all associated data permanently deleted.
  • Parents can report any suspicious accounts to us.

A Note for Parents: If you suspect your child is using dhaka96, please support@dhaka96.appto reach us. We will act promptly.

9 Security Measures

Dhaka96 uses industry-leading technology to keep your data secure. Our security framework operates across multiple layers of protection.

9.1 Technical Safeguards

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall & IDS: Robust firewalls and intrusion detection systems are in place to block unauthorized access.
  • Two-Factor Authentication (2FA): You can enable two-factor authentication to keep your login secure.
  • Regular Security Audits: Regular penetration testing is conducted by third-party security experts.
  • Data Backup: Regularly encrypted backups are stored at a secure offsite location.

9.2 Organizational Security

  • Only authorized personnel are permitted to access user information.
  • All staff have signed confidentiality agreements.
  • Data access permissions are reviewed on a regular basis.
  • An active incident response plan is in place to address any security breaches promptly.

In the event of a security breach, we will notify affected users via email or SMS within 72 hours and provide guidance on the necessary steps to take.

10 Privacy Policy Updates

Dhaka96 reserves the right to update this Privacy Policy at any time. We are committed to transparency whenever changes are made.

10.1 Notice of Changes

  • The "Last Updated" date at the top of the page will be revised.
  • For significant changes, you will be notified via email or SMS.
  • A prominent notice will be displayed on the website.
  • A minimum of 7 days' notice will be given before any changes take effect.

10.2 Continued Use After Changes

Continuing to use dhaka96 after an updated Privacy Policy has been published will be taken as your acceptance of the new policy. If you do not agree, you may request to close your account.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our Data Privacy Team is available 24 hours a day, 7 days a week.

Email:
support@dhaka96.app

Response Time:
Usually within 24–48 hours

11.1 Complaints Process

  1. First support@dhaka96.appwith full details.
  2. Our privacy team will provide an initial response within 48 hours.
  3. Complex matters may take up to 30 days to resolve.
  4. If you are not satisfied with the resolution, you may file a complaint with the relevant regulatory authority.

For more information, visit our FAQ Page view or Responsible Gaming Policy Read.

Join a safe and trusted platform

Dhaka96 is committed to protecting your privacy. Register today and enjoy a safe gaming experience.

বাংলা